The 5 steps of Distance Sales
1. Lead generation
Promote Distance Sales on your digital channels (internet, social, DEM). Invite your customers to a remote store visit right from their device, guaranteeing a dedicated sales assistant.
The customer selects the date, time, store and sales assistant for the virtual store visit. Then a login link is sent. This is just one of the many customer engagement methods that Distance Sales offers.
3. Welcome to Distance Sales
The sales assistant shows the store and the products to the remotely connected user through a dedicated device. The sales ceremony is natural, just as it is in the store.
4. Payment and delivery
The Distance Sales process ends with online payment and home delivery. The customer can also choose to pick up the order at their store of choice.
5. Checking delivery status and follow-up
The customer can check the delivery status in real time. Utilizing the information collected, the brand can activate marketing actions aimed at building customer loyalty.