Interactive shopping channel for fashion
With Distance Sales, DS Group offers a new sales and contact channel. Distance Sales guarantees the best that shopping experiences have to offer, halfway between a physical store and an e-commerce. Users thus have the opportunity to partake of a personalized total in-store purchase experience, without physically going to the store. At the same time, Distance Sales offers sales assistants a platform that is simple to use and easily integrated: the sales process is enhanced with optimized digital content and tools to maximize every selling opportunity.
The competitive advantages of Distance Sales
Convenient and efficient interaction
Distance Sales offers you a new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.
Bespoke and human touch
We provide you a tailor-made Distance Sales platform suited to your business needs. Digital tools enable the skills of your sales assistants, further enhancing the added value of human contact.
Endless aisle
Your sales assistants can adequately display the entire catalogue, access additional and digital information to enhance the product description (even with 3D renderings, videos and detailed data sheets) and create ad hoc looks for customers.
Clienteling
Schedule your customers’ appointments and manage your sales team in the best possible way. Enable timely follow-up activities by maing the most of the platform’s features.
Next Best Action
You can monitor every sales experience: real-time suggestions activated by Artificial Intelligence guarantee complete customer satisfaction.
The 5 steps of Distance Sales
1. Lead generation
Promote Distance Sales on your digital channels (internet, social, DEM). Invite your customers to a remote store visit right from their device, guaranteeing a dedicated sales assistant.
2. Engagement
The customer selects the date, time, store and sales assistant for the virtual store visit. Then a login link is sent. This is just one of the many customer engagement methods that Distance Sales offers.
3. Welcome to Distance Sales
The sales assistant shows the store and the products to the remotely connected user through a dedicated device. The sales ceremony is natural, just as it is in the store.
4. Payment and delivery
The Distance Sales process ends with online payment and home delivery. The customer can also choose to pick up the order at their store of choice.
5. Checking delivery status and follow-up
The customer can check the delivery status in real time. Utilizing the information collected, the brand can activate marketing actions aimed at building customer loyalty.